Sorry for all your time and tries: they helped in no way. That was the advice I should have been given around here. Had I looked deep into Adobe's site, it could have been solved on day 1, but Adobe hides this phone number very well. I was connected to customer care at Adobe, the male voice checked my account and history and agreed to issue a refund, So I did not waste any money, just a few days of my time. and eventually she realized that maybe I should get a refund. Then I continued and asked what to do now with two purchase IDs. Now for the wasted 160$: i wondered aloud how this could happen, how my rabadash rebuying g0t the dilemma solved etc. Then we tried to see my RX100v ARW files, and they came up, were transformed to DNG and are ready to work one.
#Adobe lightroom 6 upgrade dvd upgrade
So she tried to upgrade my 6.10.12 version and it did upgrade once again for her. I called and the woman on the other end listened and saw my double buy and believed I was in doo-dooland somehow with LR. Then I dug deep and deeper into Adobe's site trying to find a phone number for technical help.Īfter digging 5 levels down below FAQ there the magic phone support number appeared?! So as usual with a new installation, I tried to look for further updates, which did not exist. And I was happy except that is would again not recognize my new Raw files. Then I tried to be brash and buy new from Adobe and restart to hell with the $ cost: It became LR 10.12 now GREAT I thought.
#Adobe lightroom 6 upgrade dvd trial
Well the uninstall + reinstall trial version brought me back exactly into an LR 6.6 version and again with no way to update. Should I buy a third version and see what bummers are in store then? Or will it be nirvana and I can again work professionally?
What can I do? Is there any personal phone support at Adobe who could talk me through this? FAOs just don not help and as much as I tried to follow your advice of uninstalling and reinstalling brought me exactly the old 6.6 version. When I click for 'Check for updates' in this 'System info' window LR tells me that the version check was unsuccessful and I might not have internet connection or the server that contains version data is not available at this time. Yet when I upload from the RX100v (ARW files) it tells me that all "the ARW files are not recognized by the raw format support in Lightroom".
It installed as 6.10.12 differently than in my previous attempts and LR now seems up to date and running my old stuff as usual. Ok I bit the bullet and bought a new standalone version of LR 6 directly from Adobe.
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